PH100 Privacy Policy – How We Handle Your Personal Data

1. About This Policy

This Privacy Policy applies to all users of the ph100 platform, including anyone who visits the ph100 website, registers an account, uses the ph100 Android app, or interacts with our customer support team. It describes how ph100 collects, uses, stores, and protects personal information in connection with our online gaming services.

ph100 is committed to handling personal data responsibly and in accordance with applicable data protection principles. By using the ph100 platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which also form part of your agreement with ph100.

2. Data We Collect

ph100 collects personal information in the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required by law or by a responsible gaming self-exclusion process you initiate yourself.

3. How We Use Your Data

ph100 uses your personal information for the following purposes:

• Account management — To create, maintain, and secure your ph100 account, including OTP-based two-factor authentication.
• Identity verification (KYC) — To confirm your identity and age (21+) before processing withdrawal requests, as part of our anti-fraud and compliance obligations.
• Payment processing — To facilitate PHP deposits and withdrawals through your registered Philippine bank account or local e-wallet.
• Platform security — To detect and prevent fraud, money laundering, multi-accounting, and other prohibited activities described in our Terms and Conditions.
• Customer support — To respond to your queries, resolve disputes, and improve our support processes.
• Responsible gaming — To monitor gaming patterns that may indicate problem gambling and to administer self-exclusion or deposit limit requests you submit.
• Service improvement — To analyse usage data in aggregate to improve platform performance, game selection, and user experience.
• Legal compliance — To meet record-keeping, reporting, and other obligations imposed by applicable Philippine law.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

ph100 processes your personal data on the following legal bases:

• Contract performance — Processing that is necessary to deliver the services you signed up for, including account management and payment processing.
• Legal obligation — Processing required to comply with applicable Philippine law, including KYC and anti-money laundering requirements.
• Legitimate interests — Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent — Where you have given specific consent, such as opting in to receive promotional communications. You may withdraw consent at any time by contacting our support team.

5. Data Sharing & Third Parties

ph100 does not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating the platform, subject to strict confidentiality and data protection obligations. These include:

• Payment processors and Philippine banking partners who facilitate your PHP transactions
• KYC and identity verification service providers
• Cloud hosting and infrastructure providers who store platform data securely
• Customer support software providers
• Fraud detection and security service providers

We may also disclose your personal data where required by law, court order, or regulatory authority, or where necessary to protect the rights, property, or safety of ph100, its users, or the public.

6. Cookies & Tracking

ph100 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the ph100 website or use our platform.

We use the following types of cookies:

• Essential cookies — Required for the platform to function correctly, including session management and security. These cannot be disabled.
• Functional cookies — Remember your preferences such as language settings and login state to provide a smoother experience.
• Analytics cookies — Help us understand how players use the platform so we can improve performance and navigation. Data collected is aggregated and anonymised.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. ph100 does not use cookies to serve third-party advertising.

7. Data Retention

ph100 retains your personal data for as long as your account is active and for a reasonable period afterward, in line with our legal and operational obligations. Specific retention periods include:

• Account and identity data — retained for the duration of your account plus a minimum of five (5) years after account closure, as required for legal and compliance purposes.
• Financial transaction records — retained for a minimum of five (5) years in accordance with applicable financial record-keeping requirements.
• Customer support communications — retained for up to two (2) years after the matter is resolved.
• Technical and usage logs — retained for up to twelve (12) months for security and fraud monitoring purposes.

When data is no longer required and retention obligations have been met, it is securely deleted or anonymised so that it can no longer be linked to you personally.

8. Security Measures

ph100 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage of sensitive data including KYC documents and payment information
• OTP-based two-factor authentication on player accounts
• Role-based access controls limiting internal staff access to personal data
• Regular security assessments and monitoring for suspicious activity
• Secure data centres with physical and logical access controls

While ph100 takes these measures seriously, no online system can guarantee absolute security. You also play a role in keeping your account safe — never share your password or OTP with anyone, including people claiming to represent ph100. Our team will never ask for your OTP.

9. Your Rights

As a ph100 player and data subject, you have the following rights regarding your personal data:

• Right to access — Request a copy of the personal data ph100 holds about you.
• Right to correction — Ask us to correct any inaccurate or incomplete personal data.
• Right to deletion — Request deletion of your personal data, subject to our legal retention obligations.
• Right to object — Object to processing carried out on the basis of legitimate interests.
• Right to data portability — Receive a copy of data you provided to us in a structured, machine-readable format.
• Right to withdraw consent — Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team via the live chat on the ph100 platform or by email at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before acting on a request.

10. Children & Minors

ph100 is strictly for users aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that an account was registered by a minor, the account will be suspended immediately, any balance will be handled in accordance with our Terms and Conditions, and all associated personal data will be deleted.

If you believe a minor has registered on ph100, please notify us immediately at [email protected] so we can take appropriate action.

11. Policy Updates

ph100 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When material changes are made, we will notify registered players through the platform or via your registered email address with reasonable advance notice.

The "Last updated" date at the top of this page reflects when the policy was most recently revised. Your continued use of ph100 after the effective date of any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

12. Contact & Complaints

If you have any questions about this Privacy Policy or how ph100 handles your personal data, please contact us:

• Live chat — Available 24/7 directly on the ph100 platform
• Email — [email protected]

If you feel your privacy rights have not been respected, you have the right to raise a complaint with the appropriate data protection authority in the Philippines. We encourage you to contact us first so we have the opportunity to address your concern directly before escalation.

For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page.